return and exchange policy
Exchange and Returns
All the given policies apply both for national and international orders.
Returns
We don’t allow returns both for domestic and international purchases.
What makes my order eligible for exchange?
Your order is eligible for exchange if
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If you have an incorrect product delivered to you i.e., the item delivered doesn’t match the item in the order confirmation,
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If you want the item in a different size, or
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if the item that you’ve received has a quality/manufacturing defect.
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Products cannot be exchanged or returned for reasons other than the above.
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Products on sale are not eligible for exchange.
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Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. Little Things reserves all rights to inspect the condition of the product before processing any returns or exchanges.
Steps for exchange
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Your exchange request should be sent by email to Sayhello@Littlethingstudio.com within 48 hours of reception of the package.
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The product should then be sent back to the Little Things Studio within 7-10 days of reception of the same. Your product must be in its original unused condition and should be sent back in the original packaging with the bills and tags intact.
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Mail your returned item along with the original packaging material to:
Little Things Studio
House no 2, First Floor, Near Govindam Sweets, Shahpur Jat, New Delhi - 110049 -
Please note the shipping cost for sending back the product is to be borne by the customer.
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The rectified product will be shipped by Little Things Studio without any additional shipping charges.
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If the product is exchanged once, it cannot be exchanged for the second time.
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Feel free to reach out to us at Sayhello@Littlethingstudio.com
in case you have any further queries.
What can I buy in exchange for my order?
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You can choose an alternate product of the same, lower or higher value in exchange.
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In case the value of the alternate product is higher, you will have to pay the difference. If the value is lower, we will issue you a credit note for the balance value.
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In case you are unable to find an alternate product immediately, we’ll send you a credit note for the value of the item(s) that you exchange. This credit note can be utilized against a future purchase later. This Credit Note will be valid for a period of 90 days from the date of issue.
Credit note
A credit note issued against an exchanged item is valid for 90 days from the date of issue.
Custom made orders
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All custom made orders are non-returnable.
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Exchange is not possible on custom made orders. However, in case of need for an alteration, please email us at sayhello@littlethingstudio.com within 2-4 days of time.
Track my Order
Once the package is dispatched you’ll be notified via email with your tracking number.
Cancel my Order
If you wish to cancel your order, you need to inform us at sayhello@littlethingstudio.com within 24 hours from the time of placement of the order. We shall provide you with a gift card of the same amount valid for 3 months from the purchase order date.
